Our institution is rated 5-stars by Bauer Financial

 Welcome

CHANGE

Change is inevitable in virtually every thing we do.  Charles Kettering, a noted American author, stated “The world hates change, yet it is the only thing that has brought progress”.

Here at the State Bank of Delphos/Ottawa County Bank we are implementing a couple of changes this fall which will improve our service to you.  This month we are getting a new phone system.  This is an internet based system which allows us to communicate between our branches much simpler and without incurring long distance charges.  It will also allow you, the customer, to call your local office and talk to anyone in the bank regardless of what branch they are in.  There are numerous other enhancements. but these are the ones which will be most noticeable at the beginning.  We are extremely excited about this new technology.

The second major change is our conversion to a new core processing system in November 2013.  State Bank of Delphos/Ottawa County Bank will undergo a core system conversion on Friday, November 8, 2013.

What this means for you –

When we open on Tuesday, November 12, (We will be closed Monday, November 11, in observance of Veteran’s Day.) we will be operating on a new computer system.

Our new system will include fantastic new features such as

• Real-time teller machines at each bank location

• Real-time debit cards (same cards – with quicker access to deposits)

• Printed receipts for account balance and/or transaction information

The bottom line of this enhancement is that you will no longer have to wait on your deposited funds to be available.  These funds will literally be available when you walk out the front door or leave the drive-in.  Initially this will apply to your debit card transactions.  By mid-year 2014, this enhancement should be available in your internet banking.  This change will also allow us to consider mobile banking, e-statements, etc. as the demand for these services  increases.

Thank you for your business and for being patient with us as we learn our new technology.

The State Bank of Delphos and Ottawa County Bank, serving our customers with Commitment, Experience, and Quality Service.  

Tom McGavran, President

 

 

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